Shipping policy
Shipping Policy
At liuqiguishop.com, we aim to make order delivery clear, dependable, and easy to follow. This policy provides information about order processing, shipping charges, estimated delivery times, tracking, and situations involving customs, damaged packages, or missing shipments.
1. Order Processing
Orders are generally prepared and processed within 2 business days after payment and order confirmation, excluding weekends and public holidays.
Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking information so you can follow the progress of your package.
Please note that tracking details may not become active immediately after shipment.
2. Shipping Charges & Free Shipping
Standard Shipping
Orders that do not qualify for free shipping will be charged a flat USD $5.99 standard shipping fee at checkout.
Free Shipping
We offer complimentary standard shipping on qualifying orders with a merchandise total of more than $48.98.
Any applicable taxes, customs duties, or import-related charges are separate from the shipping fee unless specifically stated otherwise.
3. Estimated Delivery Time
Orders may be fulfilled through regional distribution or fulfillment centers depending on the product and destination.
Estimated transit times are as follows:
| Destination | Estimated Delivery |
|---|---|
| United States | 7β12 business days |
| Canada / United Kingdom / Europe | 7β15 business days |
| Australia / New Zealand / Asia | 8β15 business days |
These timeframes are estimates only and do not constitute guaranteed delivery dates.
Actual delivery may take longer due to circumstances outside our reasonable control, including customs processing, severe weather, public holidays, transportation disruptions, or local carrier schedules.
4. Shipment Tracking
After your order has been dispatched, tracking information will be sent to the email address provided during checkout.
You may track your shipment through our Track Your Order page or through the applicable shipping carrier.
Please allow up to 48 hours for tracking information to appear or begin showing movement after the tracking number has been issued.
If your tracking information does not update for an extended period, please contact our support team for assistance.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, tariffs, or other charges imposed by the destination country.
Unless otherwise stated at checkout, liuqiguishop.com is not responsible for these additional charges.
Any customs duties, taxes, tariffs, or import fees assessed by the destination country are the customer's responsibility.
Customers are also responsible for providing accurate shipping information and complying with applicable import requirements.
6. Damaged, Lost, or Stolen Packages
We take care when preparing orders for shipment. If an issue occurs during delivery, please contact us as soon as possible so we can review the situation.
Damaged Products
If your package or product arrives damaged, please contact us within 72 hours of delivery.
To help us evaluate the issue, please provide:
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Your order number
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Clear photographs of the damaged product
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Photographs showing the condition of the shipping packaging
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A brief description of the damage
Please send the information to:
scarlettmoore@liuqiguishop.com
After reviewing the information, we may provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.
Lost or Stolen Packages
If the carrier's tracking system shows your package as βDeliveredβ but you cannot locate it, please first:
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Check with other members of your household
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Check around your delivery location
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Ask nearby neighbors whether the package was received on your behalf
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Contact the shipping carrier directly and provide your tracking number
We will assist with available shipment information where possible.
However, when a carrier confirms that a package was successfully delivered to the designated delivery address, liuqiguishop.com is generally not responsible for packages subsequently reported as missing or stolen, and a refund may not be available.
7. Contact & Business Information
If you have questions regarding shipping, delivery, tracking, or an issue with your shipment, please contact our customer support team.
Brand Name:
liuqiguishop.com
Legal Entity:
HongKong SunRise AI Technology Limited
Customer Support Email:
scarlettmoore@liuqiguishop.com
Business Address:
ROOM F 6/F, MEGA CUBE
NO. 8 WANG KWONG ROAD
KOWLOON, HONG KONG