Refund Policy

Return & Refund Policy

Last Updated: September 18, 2026

Policy Overview

At Liuqiguishop, we aim to ensure that the products you receive are in proper condition and correspond to the order you placed. This policy outlines how HongKong SunRise AI Technology Limited handles orders involving items that arrive damaged, contain a manufacturing or functional defect, or are different from the merchandise originally ordered.

Please review this policy carefully before placing your order.

1. When a Return or Refund May Apply

Orders placed through liuqiguishop.com are generally considered final.

We do not normally accept returns, exchanges, or refunds when the reason is a change of mind, an incorrect product selection, or a decision that you no longer want the item.

We may provide assistance when an order involves one of the following circumstances:

  • The item was damaged during shipping;

  • The product has a manufacturing or functional defect; or

  • The item received is different from the product included in the original order.

If your situation falls within the scope of this policy, our customer service team will review the matter and determine whether an appropriate resolution is available.

2. Damaged, Defective, or Incorrect Merchandise

Although we take care when preparing and shipping orders, issues can sometimes occur during fulfillment or transportation.

Inspect Your Order After Delivery

Please check your package and the products inside shortly after they are delivered.

Any claim involving damaged merchandise, a product defect, or an incorrect item must be reported within 7 days of the delivery date recorded by the applicable carrier.

Claims submitted after this period may not be eligible for review or assistance.

Information Required for a Claim

To help us understand and investigate the issue, please contact our support team at:

scarlettmoore@liuqiguishop.com

Please include:

  • Your order number

  • The email address used to place the order

  • A clear description of the issue

  • Relevant photos and/or video showing the damage, defect, or incorrect product

Providing complete information and clear supporting evidence can help us evaluate your request more efficiently.

Review and Resolution

Each reported issue will be evaluated individually.

If a claim is approved, the available resolution may include:

  • Sending a replacement item;

  • Providing a partial refund; or

  • Issuing a full refund.

The specific resolution will depend on the circumstances of the case and the information or evidence provided.

3. Refund Processing

When a refund is approved, it will generally be returned through the original payment method used for the order.

Once we have completed the refund on our side, please allow approximately 7–12 business days for the funds to appear in your account or payment statement.

Processing times may vary depending on your bank, card issuer, payment provider, or other financial institution.

4. Product Replacements

Standard product exchanges are not available for purchases made through Liuqiguishop.

However, a replacement may be offered when an item is verified to have been damaged, defective, or incorrectly supplied and the corresponding claim has been approved by our customer service team.

5. Unauthorized Returns

Please do not mail any merchandise back to us without contacting our support team first.

If returning an item is considered necessary, we will provide the applicable return instructions and authorization before you send the package.

Products sent back without prior written authorization:

  • May not be eligible for a refund or replacement;

  • May be refused or handled at our discretion; and

  • Remain the sender's responsibility while in return transit.

Please wait until you receive written instructions from our customer support team before sending any merchandise back.

6. Contact Information

If you have questions about this Return & Refund Policy or need to report a problem with an order, please contact:

HongKong SunRise AI Technology Limited

Business Address:
ROOM F 6/F, MEGA CUBE
NO. 8 WANG KWONG ROAD
KOWLOON, HONG KONG

Email:
scarlettmoore@liuqiguishop.com

For faster assistance, please include your order number and the email address associated with your purchase when contacting us.

Our customer service team will review the information provided and respond based on the circumstances of your request.

Website:
liuqiguishop.com