Shipping Policy
Shipping Policy
Last Updated: September 18, 2026
At Liuqiguishop, we aim to keep the shipping process straightforward and provide customers with clear information from the moment an order is placed until it arrives.
This Shipping Policy explains our order processing times, shipping fees, estimated delivery periods, tracking procedures, and how we handle common delivery-related situations.
1. Order Processing
Once your payment has been successfully authorized, we generally need up to 2 business days to prepare your order for shipment.
Business days exclude weekends and applicable public holidays.
After your order leaves our fulfillment process, we will send a shipping confirmation to the email address provided with your order. Where available, this email will include your shipment tracking information.
2. Shipping Fees
Shipping charges are determined according to the value of the merchandise in your order.
Standard Shipping
For orders that do not meet the free-shipping requirement, a flat USD $5.99 standard shipping fee will apply.
Free Standard Shipping
Orders with a merchandise subtotal of $48.98 or more are eligible for free standard shipping.
The shipping charge applicable to your order will be clearly displayed during checkout before payment is submitted.
3. Estimated Delivery Times
Orders may be shipped through our international fulfillment partners and carrier network, depending on the destination and product availability.
Current estimated transit times are:
| Destination | Estimated Delivery |
|---|---|
| United States | 7–12 business days |
| Canada / United Kingdom / Europe | 7–15 business days |
| Australia / New Zealand / Asia | 8–15 business days |
The delivery periods above are estimates only and should not be considered guaranteed delivery dates.
Transit times can vary due to circumstances such as customs clearance, holidays, severe weather, transportation disruptions, carrier delays, or other events outside our reasonable control.
Please also allow approximately 2 business days for order processing before shipment.
4. Order Tracking
Once your package has been shipped, tracking details will be sent to you by email when tracking is available.
You can use the provided tracking number through our Track Your Order page or directly through the applicable shipping carrier.
Please be aware that tracking information may not become visible immediately after dispatch. In some cases, it can take up to 48 hours for the carrier's system to register the shipment and display its first tracking events.
5. Customs, Duties, and Taxes
Depending on the destination country, international orders may be subject to customs clearance procedures, import duties, taxes, brokerage fees, or other charges.
Such charges are determined by the customs authorities or government agencies in the destination country.
Liuqiguishop does not control these charges and, unless otherwise stated during checkout, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or similar charges.
Customers are also responsible for providing complete and accurate delivery information and complying with applicable local import requirements.
6. Damaged, Lost, or Missing Packages
We take reasonable care when preparing and handing orders over to our shipping partners. If a delivery issue occurs, please contact our customer support team as soon as possible.
Damaged Products
If your order arrives and the merchandise has been damaged during transit, please notify us within 72 hours of delivery.
To help us assess the issue, please provide:
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Your Order Number
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Clear photos showing the damaged product
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Photos of the outer shipping package and its condition
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A brief explanation of the damage
Please send these details to:
scarlettmoore@liuqiguishop.com
After reviewing the information, our support team will determine the appropriate resolution based on the circumstances. Where applicable, the resolution may include a replacement or refund.
Packages Marked as Delivered but Not Received
If the carrier's tracking records indicate that your package was delivered, but you are unable to locate it, we recommend taking the following steps:
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Check your front door, mailbox, porch, garage, and other possible delivery areas.
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Ask household members, neighbors, or building staff whether the package was accepted on your behalf.
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Contact the shipping carrier to request additional delivery details.
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If appropriate, ask the carrier to open a delivery investigation or claim.
Liuqiguishop can provide available shipment and tracking information to help support the carrier investigation.
However, when the carrier confirms that a package was successfully delivered to the designated address, we generally cannot guarantee a refund for the missing package.
7. Shipping Address Requirements
Customers are responsible for entering complete and accurate shipping information when placing an order.
Before submitting your order, please carefully review your name, address, postal code, apartment or unit number, and other delivery details.
If you discover an error after placing your order, contact us immediately at:
scarlettmoore@liuqiguishop.com
We will make reasonable efforts to update the shipping information if the order has not yet entered fulfillment.
Once an order has been processed, packed, or dispatched, we cannot guarantee that an address change will be possible.
8. Contact & Business Information
For questions concerning shipping, tracking, delivery delays, or other shipment-related matters, please contact our customer support team.
Brand:
Liuqiguishop
Legal Entity:
HongKong SunRise AI Technology Limited
Customer Support Email:
scarlettmoore@liuqiguishop.com
Business Address:
ROOM F 6/F, MEGA CUBE,
NO. 8 WANG KWONG ROAD,
KOWLOON, HONG KONG
Website:
liuqiguishop.com
When contacting us about an existing shipment, please include your Order Number and the email address used during checkout whenever possible. This helps us locate your order and provide assistance more efficiently.