Refund policy

Return & Refund Policy

At liuqiguishop.com, we want every purchase to be as straightforward and worry-free as possible. This policy explains when a return may be requested, how to contact us, and how approved refunds are handled.

Business Entity:
HongKong SunRise AI Technology Limited
ROOM F 6/F, MEGA CUBE
NO. 8 WANG KWONG ROAD
KOWLOON, HONG KONG

1. Return Period & Conditions

Return requests must be submitted within 30 days after the date your order is delivered.

For a return to be considered, the product should:

  • Be in the condition in which it was delivered

  • Remain unused and unworn

  • Include its original tags, where applicable

  • Be returned in the original packaging

  • Include a valid receipt or other proof of purchase

Products that do not meet these conditions may not qualify for a return.

2. Requesting a Return

If you would like to request a return, please contact our customer support team at:

scarlettmoore@liuqiguishop.com

Please do not send an item back before receiving return authorization from us.

If your request is approved, we will provide the applicable return shipping label and explain the required return procedure, including the correct return destination and any additional instructions.

Unauthorized returns may not be accepted or processed.

3. Return Shipping Costs

Products with Quality or Fulfillment Issues

When a return is necessary because of an issue caused by us, such as:

  • A defective product

  • An item damaged during delivery

  • An incorrect product being sent

we will cover the applicable return shipping expense.

Returns for Personal Reasons

If you are returning an item because you changed your mind, selected the wrong product, or no longer want the item, the return shipping cost is the customer's responsibility.

Any original shipping charge paid at checkout is non-refundable.

4. Damaged, Defective, or Incorrect Orders

Please check your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at:

scarlettmoore@liuqiguishop.com

Please provide enough information for our team to review the situation. Depending on the circumstances, we may offer an appropriate resolution after evaluating the issue.

5. Items That Cannot Be Returned

Certain products are excluded from our standard return process, including:

  • Customized or personalized merchandise

  • Personal-care or hygiene-related products

  • Hazardous substances, flammable liquids, or gases

  • Sale or clearance merchandise

  • Gift cards

6. European Union Right of Withdrawal

Customers located in the European Union may have the right to cancel their purchase within 14 days of receiving the order without providing a reason.

For an item returned under this cooling-off period, the product should:

  • Be unused

  • Remain in its original packaging

  • Be accompanied by valid proof of purchase

Any applicable statutory rights under local law remain unaffected by this policy.

7. Refund Processing

After an authorized return reaches us, we will inspect the returned product and notify you of the outcome of your refund request.

Approved Refunds

If the refund is approved, the applicable amount will be returned to the original payment method used for the purchase.

Processing Time

Please allow up to 10 business days for us to process an approved refund.

After the refund has been processed, your bank, card issuer, or payment provider may require an additional 3–5 business days before the funds appear on your account or statement.

If more than 15 business days have passed after your refund was approved and the funds have not appeared, please contact:

scarlettmoore@liuqiguishop.com

8. Customer Support & Resolution

If you have a concern about an order, we encourage you to contact us directly so that our team can review the matter and determine an appropriate solution.

Email: scarlettmoore@liuqiguishop.com

We aim to acknowledge customer inquiries within 48 hours and generally work toward resolving eligible issues within 7–14 business days, depending on the circumstances and information required.

HongKong SunRise AI Technology Limited
ROOM F 6/F, MEGA CUBE
NO. 8 WANG KWONG ROAD
KOWLOON, HONG KONG