Shipping Protection & Tipping Policy
Shipping Protection & Tipping Policy
At Liuqiguishop, customers may have the option to add certain services during checkout for extra shipping protection or as a voluntary way to show appreciation to our team. These services are optional and are not necessary to purchase products from our store.
1. Optional Checkout Add-Ons
Shipping Protection and Tipping may be offered as optional checkout add-ons.
Neither option will be included in your order automatically. An additional charge will only apply if you actively select the applicable option before completing your purchase.
Shipping Protection
Shipping Protection is an optional service intended to provide additional support for certain eligible shipping issues, which may include qualifying situations involving packages that are lost, damaged, or stolen during transit.
The availability and extent of protection depend on the applicable coverage terms and eligibility requirements.
Tipping
Tipping is completely voluntary. Customers may choose to leave a tip as a gesture of appreciation for the team members who help prepare, fulfill, and support their orders.
If you decide not to purchase Shipping Protection or leave a Tip, neither option will result in an additional charge.
2. Shipping Protection Coverage
When Shipping Protection is selected and purchased with an order, the order may be eligible for assistance under the applicable protection terms.
Coverage is subject to the specific conditions, exclusions, limitations, and eligibility requirements associated with the service.
For detailed information about available coverage, qualifying situations, and the claims process, please review the terms provided on our Shipping Protection page:
Shipping Protection Information:
Shipping Protection Details
We recommend reviewing the applicable terms before purchasing Shipping Protection so that you understand the scope of coverage and any relevant restrictions.
3. Refund Requests for Shipping Protection and Tips
If Shipping Protection or a Tip was added to your order by mistake, or if you decide that you no longer want the optional service, you may contact our customer support team and request a refund of the applicable optional charge.
If approved, a refund for Shipping Protection or a Tip may be handled separately from any refund associated with the products included in your order.
Customers may also contact us regarding an optional-service refund after their order has already been shipped.
Whether an optional charge qualifies for a refund will depend on the circumstances of the request and the relevant transaction details.
Our goal is to handle these requests clearly and efficiently and to provide reasonable assistance when customers have questions about optional checkout services.
4. Contact Information
If you have questions about Shipping Protection, Tipping, or would like to request assistance with a refund for an optional checkout service, please contact us using the information below.
HongKong SunRise AI Technology Limited
Business Address:
ROOM F 6/F, MEGA CUBE
NO. 8 WANG KWONG ROAD
KOWLOON, HONG KONG
Email:
scarlettmoore@liuqiguishop.com
Website:
liuqiguishop.com
When contacting our support team, please include your order number whenever available. Providing your order number helps us identify the relevant transaction and respond to your request more efficiently.
We aim to keep optional checkout services straightforward and transparent while providing helpful customer support throughout your shopping experience.