FAQ

Welcome to the Liuqiguishop Help Center

Welcome to the Liuqiguishop Help Center. This section is designed to provide useful information about orders, payments, shipping, delivery, order adjustments, and after-sales service.

If you need further assistance, you can reach our customer service team at:

Email: scarlettmoore@liuqiguishop.com

For questions regarding an existing order, please include your Order Number and the email address you entered during checkout. Providing these details helps us identify your order and respond more efficiently.

Orders & Payments

How do I apply a coupon or discount code?

Using a promotional code at checkout is simple:

Add the products you want to purchase to your shopping cart.
Proceed to checkout and choose "PAY WITH DEBIT/CREDIT CARD".
Locate the discount code field:
- On mobile: Tap "Show Order Summary" to reveal the discount field.
- On desktop: The discount code box will normally appear directly within the checkout page.
Enter your coupon or promotional code and apply it.
Continue with payment through PayPal or an available debit or credit card option.

Please check that your promotional code has been entered correctly and that your order meets any conditions associated with the offer.

What payment options do you accept?

Liuqiguishop provides several payment options for customer convenience, which may include:

PayPal
Visa
MasterCard
American Express (AMEX)
Diners Club
Major debit and credit cards
Apple Pay
Google Pay

Payment methods displayed at checkout can vary depending on your country, device, and available payment services.

What is the shipping fee?

For qualifying orders below the free-shipping minimum, the standard shipping charge is USD $5.99.

Orders totaling $48.98 or more are eligible for free standard shipping.

The final shipping charge applicable to your order will be displayed during checkout before payment is completed.

Shipping & Delivery

Do you offer international shipping?

Yes. Liuqiguishop ships to customers across many countries and regions.

Depending on the destination, product availability, and fulfillment arrangements, orders may be processed through different fulfillment facilities or shipping carrier networks.

How long will my order take to arrive?

Once your order has been processed and shipped, typical delivery estimates are:

United States: 7–12 business days
Canada, UK & Europe: 7–15 business days
Australia, New Zealand & Asia: 8–15 business days

Please allow around 2 business days for order processing before the package is handed over for shipment.

Delivery times are estimates and may be extended by customs processing, carrier delays, public holidays, severe weather, transportation disruptions, or other circumstances outside our control.

How do I track my shipment?

After your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Use the tracking number provided in that email on the applicable carrier's tracking page to view the latest shipment status.

Why is my tracking information not showing any updates?

Tracking information may not appear immediately after a package has been shipped.

In some cases, the first scan or tracking event can take up to 48 hours to appear. It is also possible for tracking information to remain unchanged temporarily while a package is traveling between sorting centers or transportation facilities.

If there has been no movement for an extended period, please contact our customer service team for assistance.

Why did I receive my order in multiple packages?

Some orders containing several products may be divided into separate shipments.

This may occur when different products are fulfilled from different facilities or when using separate shipping routes allows the items to be delivered more efficiently.

When an order is shipped separately, each package may have its own tracking number and delivery schedule.

Order Changes & Cancellations

Can I update my shipping address after placing an order?

If you need to correct or change your shipping address, please contact us as soon as possible after placing your order.

Email scarlettmoore@liuqiguishop.com and provide:

Your Order Number
The email address used during checkout
Your complete and correct shipping information

We will make reasonable efforts to update your address if the order has not yet entered the fulfillment process.

Once an order has been prepared for shipment or dispatched, we may no longer be able to make address changes.

Can I change the size, color, quantity, or other product information?

Changes to an order may be possible only while the order is still awaiting processing.

Please contact scarlettmoore@liuqiguishop.com as soon as possible and include:

Your Order Number
The email address associated with the order
A clear description of the change you would like to request

Once the fulfillment process has started, we cannot guarantee that requested changes can be made.

Can I cancel my order?

If you would like to cancel an order, please contact us before the order has been shipped.

Cancellation requests should be submitted as soon as possible because orders may move into processing shortly after they are placed.

Depending on the processing status of your order, a processing fee may apply.

After an order has been dispatched, cancellation is no longer available.

After-Sales Support

What should I do if my package arrives damaged?

We are sorry if your order arrives with visible damage.

Please contact scarlettmoore@liuqiguishop.com within 72 hours after delivery and provide the following:

Your Order Number
Clear photographs or videos showing the damage
A photograph of the outer package and shipping label

Our customer support team will review the information provided and determine the appropriate next steps.

What if my product has a defect or quality issue?

If your item appears to have a manufacturing defect or other product-quality problem, please contact us so we can review the situation.

Please provide:

Your Order Number
The email address used when placing the order
A description of the issue
Clear photos or videos showing the problem

Send the information to scarlettmoore@liuqiguishop.com. Our support team will review your request and provide further assistance based on the circumstances.

What should I do if I received the wrong item?

If the product you received does not match the item shown on your order, please contact us as soon as possible.

Please send scarlettmoore@liuqiguishop.com:

Your Order Number
The email address used at checkout
A description of the item you received
Clear photos of the product received
A photo of the shipping label, if available

This information will help our team verify the shipment and determine the appropriate resolution.

What if an item is missing from my order?

If your package arrives and one or more products appear to be missing, please first check whether your order has been divided into multiple shipments.

If you still believe an item is missing, contact scarlettmoore@liuqiguishop.com and provide your Order Number, order email address, and details of the missing product.

If the order was shipped in separate packages, please also check the tracking information for the remaining shipment.

How can I contact customer support?

For questions about your order, payment, shipping, delivery, or product issues, please contact us by email: